Privacy Police

At Animal Rescue Aiderbichl, we are committed to protecting your privacy. This Policy explains how and why we use your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally), to ensure that you remain informed and in control at all times. We will never sell your personal data. We will only ever share it with organisations who help us deliver our projects where strictly necessary and only if they comply fully with data protection law.
Please read this privacy policy together with any other information that we may provide on specific occasions when we ask to collect or process your personal data so that you are fully aware of how and why we are using it.

How to Contact us
If you are an Animal Rescue Aiderbichl supporter and would like to update the personal data we hold about you or wish to opt out of receiving marketing communications from us, you can let us know by writing to If you do not wish to receive future mailings we may need to add your details onto our database with a “do not contact” indicator. This is to ensure we can remove your details from any future mailing lists used to reach potential new supporters.

2.1    Personal data you provide
We collect the personal data you provide to us. This includes information you give when you sign up to our newsletter or a campaign, make a donation, volunteer with us, contact us about a pet for rehoming or bring your pet into one of our animal hospitals, clinics or a veterinary practice that we work in partnership with, request pet care advice, register or participate in an event, purchase goods or services, or send an email to us.
The personal data we collect may include:

  • personal details (name, date of birth, email, address, telephone, next of kin etc);
  • financial information (payment information such as credit/debit card or direct debit details, and whether donations are gift-aided); and
  • details of your preferences and interests  e.g. which species you are most interested in.
  • your pet’s name, name of veterinary surgeon.

If you sponsor a pet as a gift for someone else, or are the parent of one of our younger volunteers, your details will be recorded, as will your relationship to that person.
2.2    Personal data created through your involvement with us
Your activities and involvement with Animal Rescue Aiderbichl will result in personal data about you being created. This may include details of pets you have rehomed, how you have helped us as a volunteer, and your involvement with one of our appeals. If you decide to donate to us, we will keep a record of when, how much you have donated, and through what medium e.g. an appeal, sponsoring a pet, or via a charitable trust.
2.3 Personal data we generate
From time to time, we conduct research and analysis on the information we hold, which can in turn generate personal data. For example, by analysing your interests and involvement with our work we may be able to build a profile which helps us decide which of our communications are most likely to interest you. Section 6 contains more information about how we use information for profiling and targeted communications.
2.4 Information from third parties
We sometimes receive personal data about individuals from third parties such as vet practices and other animal welfare organisations with whom we work to rehome pets and to provide veterinary services. Also, as explained in Section 6 we may use third parties to help us conduct research and analysis on personal data which can result in new personal data being created.

2.5    Special Categories of Personal  Data
We do not normally collect any special categories of personal data about you, such as your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal offences and convictions. However there are some situations where we will collect special categories of personal data such as your health if you are participating in a fundraising activity like running a marathon. If we do need to collect this sort of data, we’ll take extra care to ensure that your privacy rights are protected.
2.6 Accidents or incidents
If an accident or incident occurs on our property or involving one of our staff (including volunteers), our record of what happened and the action we have taken as a result may include personal data and special categories of personal data.

We only ever use your personal data with your consent, or where it is necessary in order to:

  • enter into, or perform, a contract with you such as when you purchase a product from our catalogue;
  • protect your vital interests for example in a life or death situation; or
  • for our own (or a third party’s) legitimate interests, provided your rights don’t override these for example sending direct marketing communications by post unless you tell us that you don’t want to receive them from us.

In any event, we’ll only use your information for the purpose or purposes it was collected for (or else for closely related purposes).
3.1 Administration
We use personal data for administrative purposes, i.e. to carry on our charitable work. These include:

  • sending appointment reminders to clients of our animal hospitals or veterinary clinics, or providing health updates;
  • keeping records of veterinary clients or those in receipt of veterinary grants;
  • if you participate in an event organised by us, keeping you updated;
  • processing donations and gift-aid declarations;
  • managing feedback and complaints;
  • maintaining databases of our volunteers and donors, e.g. to make sure that the personal data they contain is accurate and up to date;
  • fulfilling orders for goods or services, whether placed online, over the phone or in person;
  • helping us respect your choices and preferences, e.g. if you ask not to receive marketing communications, we will keep a record of this);
  • asking you to take part in a survey;
  • enabling you to participate in a prize draw or  competition.

3.2 Using your information to enforce and comply with the law
We must ensure our activities comply with the law. Therefore we may need to share your personal data if we are required to do so by law, connection with a court order. We may use your personal data for other purposes such as fraud prevention, to comply with money laundering regulations and to protect people’s rights, property or safety.

3.3 Our Legitimate Interests
We may process your personal data on the basis of our legitimate interests, provided that your fundamental rights do not override those interests. Our legitimate interests are:

  • to keep our records updated;
  • to administer our relationship with you;
  • to determine how our limited resources might be used in the most effective way;
  • to protect our security, guard against fraud and other wrongdoing; and
  • to inform our marketing and maximise support engagement and participation